| |
Footnote Key |
| 1. |
Fewer than 100 patients completed the HCAHPS survey. Use these rates with caution, as the number of surveys may be too low to reliably assess hospital performance. |
| 2. |
This displays less than 12 months of accurate data. |
| 3. |
Survey results are not available for this period. |
| 4. |
No patients were eligible for the HCAHPS Survey. |
|
Quality Report
Survey of Patients' Hospital Experiences |
Southern Ocean County Hospital
Org ID: 5952 |
|
Survey Date Range
|
Number of Completed Surveys
|
Survey Response Rate
|
|
July 2008 through
June 2009 |
300 or More |
41%
|
|
|
| How often did doctors communicate well with patients? |
Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
|
|
| Doctors "always" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 77%
|
76% |
80% |
|
| Doctors "usually" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 18%
|
18% |
15% |
|
| Doctors "sometimes" or "never" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 5%
|
6% |
5% |
|
|
|
|
| How often did nurses communicate well with patients? |
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
|
|
| Nurses "always" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 77%
|
72% |
75% |
|
| Nurses "usually" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 19%
|
20% |
19% |
|
| Nurses "sometimes" or "never" communicated well |
|
Hospital Rate
|
State Average
|
National Average
|
| 4%
|
8% |
6% |
|
|
|
|
| How often did patients receive help quickly from hospital staff? |
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.
|
|
| Patients "always" received help as soon as they wanted |
|
Hospital Rate
|
State Average
|
National Average
|
| 63%
|
56% |
63% |
|
| Patients "usually" received help as soon as they wanted |
|
Hospital Rate
|
State Average
|
National Average
|
| 25%
|
28% |
26% |
|
| Patients "sometimes" or "never" received help as soon as they wanted |
|
Hospital Rate
|
State Average
|
National Average
|
| 12%
|
16% |
11% |
|
|
|
|
| How often was patients' pain well controlled? |
If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. “Well controlled” means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
|
|
| Pain was "always" well controlled |
|
Hospital Rate
|
State Average
|
National Average
|
| 70%
|
66% |
68% |
|
| Pain was "usually" well controlled |
|
Hospital Rate
|
State Average
|
National Average
|
| 22%
|
25% |
24% |
|
| Pain was "sometimes" or "never" well controlled |
|
Hospital Rate
|
State Average
|
National Average
|
| 8%
|
9% |
8% |
|
|
|
|
| How often did staff explain about medicines before giving them to patients? |
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
|
|
| Staff "always" explained |
|
Hospital Rate
|
State Average
|
National Average
|
| 59%
|
55% |
59% |
|
| Staff "usually" explained |
|
Hospital Rate
|
State Average
|
National Average
|
| 17%
|
19% |
19% |
|
| Staff "sometimes" or "never" explained |
|
Hospital Rate
|
State Average
|
National Average
|
| 24%
|
26% |
22% |
|
|
|
|
| How often were the patients' rooms and bathrooms kept clean? |
Patients reported how often their hospital room and bathroom were kept clean.
|
|
| Room was "always" clean |
|
Hospital Rate
|
State Average
|
National Average
|
| 64%
|
65% |
70% |
|
| Room was "usually" clean |
|
Hospital Rate
|
State Average
|
National Average
|
| 26%
|
24% |
20% |
|
| Room was "sometimes" or "never" clean |
|
Hospital Rate
|
State Average
|
National Average
|
| 10%
|
11% |
10% |
|
|
|
|
| How often was the area around patients' rooms kept quiet at night? |
Patients reported how often the area around their room was quiet at night. |
|
| "Always" quiet at night |
|
Hospital Rate
|
State Average
|
National Average
|
| 46%
|
49% |
57% |
|
| "Usually" quiet at night |
|
Hospital Rate
|
State Average
|
National Average
|
| 36%
|
33% |
31% |
|
| "Sometimes" or "never" quiet at night |
|
Hospital Rate
|
State Average
|
National Average
|
| 18%
|
18% |
12% |
|
|
|
|
| Were patients given information about what to do during their recovery at home? |
The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.
|
|
| Yes, staff did give patients this information |
|
Hospital Rate
|
State Average
|
National Average
|
| 79%
|
77% |
81% |
|
| No, staff did not give patients this information |
|
Hospital Rate
|
State Average
|
National Average
|
| 21%
|
23% |
19% |
|
|
|
|
| How do patients rate the hospital overall? |
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”
|
|
| Patients who gave a rating of 9 or 10 (high) |
|
Hospital Rate
|
State Average
|
National Average
|
| 60%
|
59% |
65% |
|
| Patients who gave a rating of 7 or 8 (medium) |
|
Hospital Rate
|
State Average
|
National Average
|
| 31%
|
28% |
25% |
|
| Patients who gave a rating of 6 or lower (low) |
|
Hospital Rate
|
State Average
|
National Average
|
| 9%
|
13% |
10% |
|
|
|
|
| Would patients recommend the hospital to friends and family? |
The survey asked patients whether they would recommend the hospital to their friends and family.
|
|
| YES, patients would definitely recommend the hospital |
|
Hospital Rate
|
State Average
|
National Average
|
| 67%
|
63% |
68% |
|
| YES, patients would probably recommend the hospital |
|
Hospital Rate
|
State Average
|
National Average
|
| 29%
|
30% |
26% |
|
| NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) |
|
Hospital Rate
|
State Average
|
National Average
|
| 4%
|
7% |
6% |
|
|
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